Description

1. Responsible for providing first line application production support for wealth management business.
2. Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.
3. Laisse with vendor and in-house development team to implement IT solution
4. Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.
5. Involved on enhancements for in-house developed programs like SQL query or update.
6. Assist in user acceptance test and execute system deployments.
7. Manage system upgrade or new projects for applications handled by the team, according to change management and company policy
8. Perform rotated health check and maintain the system stability and availability for local and global markets.
9. Provide phone or remote support in non-office hour in case required.

1. 5+ years of Application Support / Production Support experience
2. Experience supporting trading, securities, equities, futures, brokerage, or capital markets systems
3. Strong incident management and troubleshooting skills
4. Hands-on SQL experience
5. Experience working with business users and vendors

1. FIX Protocol, settlement systems, DB2, Sharp Point, or TT exposure