Description

Selective Programs Admissions Coordinator

Department: Enrollment Management

Location: Wellesley Hills/Framingham

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region's economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community, and have a desire and ability to serve a population of students with various needs and backgrounds. The Selective Programs Admissions Coordinator plays a central role in counseling applicants to selective academic programs at MassBay and supporting the organization, evaluation, and progression of the applicant pool. This position provides individualized guidance to prospective students throughout the selective admissions process, reviews application materials for completeness and eligibility, and ensures applicants receive timely, accurate information regarding requirements, deadlines, and next steps. Working closely with academic program chairs and campus partners, the role supports data-driven admissions decisions, maintains accurate applicant records, and contributes to efficient, student-centered admissions operations that support institutional enrollment and retention goals.

Key Responsibilities and Duties:

Communication and Pool Management of Selective Program Applicants

• Respond to high-volume of prospective student inquiries; develop creative, efficient, and effective ways to educate prospective students of the opportunities, processes, and requirements of selective programs;
• Utilize Slate, the college's customer relation management tool, to send personalized communications to prospective students, including application updates, reminders, and next steps;
• Maintain a comprehensive database of the applicant pool, and review application materials to determine whether applicants meet admissions requirements;
• Serve as a knowledgeable resource for campus partners and prospective students by providing accurate information about academic programs and admission requirements;
• Coordinate with program chairs regarding program updates, requirements, and changes;
• Conduct in person and virtual information sessions for prospective students;
• Assist in the development and implementation of recruitment strategies to attract qualified applicants;
• Provide technical guidance and support to applicants navigating the application process.

Student Onboarding & Admissions Advising

• Collaborate with Student Development, the Health Division, and the Automotive Division to plan and deliver program orientations and Ready2Register sessions;
• Assist newly admitted selective applicants with the registration process to ensure enrollment in first-semester coursework;

• Follow up with no-show students to ensure enrollment data is accurate for the current semester.

Admissions Operations

• Support the effective operation of Slate and the college's student information system, PeopleSoft, including making routine updates and collaborating with internal and external partners;
• Maintain accurate admissions records and databases, tracking applicant progress and outcomes;
• Troubleshoot application-related issues and escalate complex inquiries as appropriate;
• Collaborate with admissions leadership to develop and implement policies and procedures related to the admissions processes;
• Monitor curriculum changes to ensure all policies are current, prepare and update admissions publications and webpages, assist in the design and revision of admissions forms, applications, and brochures.

Admissions Processes & Events

• Assist in planning and executing prospect and application processes, requirements, and deadlines;
• Participate in events, information sessions, and open houses;
• Represent MassBay at on and off campus recruitment events and conferences, building relationships with prospective students, alumni, and industry partners;
• Create and manage events in Slate CRM and maintain an up-to-date admissions calendar;
• Give tours of the Framingham, Wellesley, and Ashland campuses as needed.

Collaboration & Training

• Collaborate with admissions staff and campus partners to streamline processes and enhance the overall admissions experience;
• Participate in training to remain current on admissions policies, procedures, and technology tools;
• Work closely with internal departments-including academic advising, marketing, the registrar, IT, and student services-to support enrollment goals and coordinate admissions processes;
• Provide leadership and direction by providing accurate and up to date trainings and resources for admissions counselors, staff, and academic advisors, to ensure all are knowledgeable and confident in the processes, policies, and requirements of selective programs;
• Other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Minimum Qualifications:

• Master's degree in Education, Psychology, Counseling, Human Services, Liberal Arts, or closely related field; with three (3) years experience and/or training involving college admissions, transfer credit evaluation, or academic counseling/advisement; or an equivalent combination of education, training, and experience;

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Excellent written and verbal communication skills, with the ability to represent MassBay professionally both internally and externally;
• Strong interpersonal skills and the ability to engage effectively with diverse populations;
• High attention to detail with strong organizational and time-management skills;
• Customer service-oriented approach and commitment to supporting students;
• Availability for limited evening and weekend work related to events; occasional travel may be required.
• Experience with PeopleSoft, or experience with similar student information system;
• Proficiency with CRM systems (preferably Slate) and Microsoft Office Suite;
• Fluency in Spanish or Portuguese.

Additional Information:


Salary Range: $80,066 - $89,537, in accordance with one's education and experience as dictated by the collective bargaining agreement classification compensation structure.

As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.

• Array of choices for health insurance plans to meet individual/ family needs
• Affordable Dental Insurance and vision discount program
• 12 paid State/ Federal holidays
• Generous sick, vacation, and personal time
• Flexible Spending Plans to reduce your taxable income
• Low-cost basic and optional life insurance
• Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
• Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
• Tuition Benefits for employees and dependents at state colleges and universities
• Free Employee Assistance Program (EAP)
• Eligibility towards Public Service Loan Forgiveness (PSLF)
• Free gym and parking on campus

Need more info: https://www.massbay.edu/employment/benefits

Position Type: MCCC Unit Professional

MCCC Union Title, and Grade: Admissions Coordinator, Grade 6

Source of Funding: State Appropriation

Deadline: March 13th, 2026 or after that until filled.

To Apply: Please include a letter of interest and resume with your online application.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.