Description

Title: Admissions Support Specialist

Department: Admissions

Campus Location: Arnold/Main Campus

Salary Range: $15/per hour

Work Mode: This position requires a full-time in-person presence on campus or at alternative locations.

Hours Per Week: 24 hrs per week

Position Type: Hourly and Temporary, Non-Exempt

Position Summary

This position plays a key role in supporting the daily operations of the Office of Admissions & Enrollment Development. The ideal candidate will provide exceptional front-line service by managing the front desk, responding to phone inquiries, and monitoring the admissions email inbox. They will ensure smooth and professional interactions with prospective students, families, and community members, while maintaining a high level of accuracy and attention to detail in all administrative tasks. In addition to office-based responsibilities, the role may occasionally assist with enrollment-related events and outreach activities in support of the college's mission.

Job Duties and Responsibilities

Responsibilities

Provide high-quality administrative and customer service support in virtual and in-person settings.

Assist with front desk operations, including managing inquiries via phone, email, and walk-ins.

Support recruitment and special events by coordinating logistics, preparing materials, assisting with set-up and breakdown, and providing on-site support.
     
Represent the college at community-based enrollment initiatives, requiring travel throughout the county.

Collaborate with internal departments and external partners to promote enrollment opportunities.

Uphold institutional policies and procedures while resolving issues with professionalism and discretion.

Contribute to a welcoming and inclusive environment for students, staff, and visitors.

Participate in training and professional development to stay current with admissions practices and technology.

Work flexible hours, including evenings and weekends, to support enrollment goals and event schedules.

Required Qualifications:

Associate degree or higher.
At least two years of experience providing administrative and customer service support in a college or university Admissions Office.
Experience using higher education ERP systems such as Ellucian Colleague, Banner, or PeopleSoft.
Strong problem-solving and conflict resolution skills.
Exceptional attention to detail and accuracy.
Ability to work effectively within a structured environment with established goals and procedures.
Reliable transportation and ability to travel throughout the county.
Excellent interpersonal, written, and verbal communication skills.
 Flexibility to work evenings and weekends as needed.

Preferred Qualifications:

Proficiency in Microsoft Excel and other Microsoft Office applications.
Experience using Ellucian Recruit or similar CRM platforms.
Demonstrated experience supporting enrollment initiatives in a community college setting.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd.

As a temporary employee you are entitled to sick and safe leave benefits.