Description

Step into the driver's seat as the Head of Strategy & Operations for our Global Platforms Business Office-you'll be at the heart of shaping and executing the technology vision that powers our global organization. In this role, you will help to architect strategy, champion operational excellence, and elevate performance across every facet of our business. You won't just set the direction-you'll roll up your sleeves to lead cross-functional initiatives, manage a dynamic portfolio, and ensure financial discipline that drives real results. As the right hand to our Global Platforms CTO, you'll collaborate with regional Strategy & Planning, Finance, and key stakeholders worldwide, turning bold ideas into tangible impact. Your leadership will be critical in translating vision into action, optimizing organizational effectiveness, and ensuring we operate at the top of our game. Success in this fast-paced, high-impact environment requires flexibility and a global mindset. You'll have the opportunity to travel-up to 20% of your time-to engage with executive leadership and support strategic priorities wherever they arise. This position empowers you to shape global technology strategy, drive operational excellence, and deliver enterprise-level impact in direct partnership with executive leadership.

In this role, you will:

• Serve as the CTO's strategic advisor and trusted confidant, providing counsel on organizational priorities, strategic decisions, and complex business challenges
• Represent the CTO in critical technology forums, making executive decisions and driving alignment across stakeholders
• Engineer and execute the CTO's strategic technology agenda, removing barriers and accelerating delivery of key initiatives
• Synthesize and deliver executive-level technology presentations, briefings, and communications for leadership and Board audiences
• Orchestrate cross-functional technology programs and enterprise-wide initiatives, ensuring seamless execution and measurable outcomes
• Optimize organizational effectiveness by redesigning technology processes, communication flows, and decision-making frameworks
• Govern technology portfolio and project management standards, ensuring data integrity and resource optimization in Clarity PPM
• Direct operational excellence initiatives, leveraging KPIs and analytics to drive continuous improvement and technology scalability
• Oversee technology financial management, including planning, forecasting, spend control, and vendor contract governance
• Champion organizational transformation and change management, fostering collaboration and advancing technology talent strategy

QUALIFICATIONS

• Bachelor's degree in Business, Finance, or related field; MBA or advanced degree preferred
• 12+ years of progressive experience in strategic operations, management consulting, or technology leadership roles, with preference for insurance and/or technology domain experience
• 10+ years of related and extensive IT experience encompassing strategy, operations, and project/program/portfolio management, with a track record of managing large portfolios or programs involving multiple business stakeholders
• Proven success as a Head of Strategy & Operations, Business Office leader, or senior operational role supporting C-level executives, including building and leading strategy and operations functions
• Demonstrated ability to lead strategy development and execution in complex organizations, including large-scale, cross-functional initiatives and top-tier consulting experience
• Expertise in designing and implementing operational frameworks, KPIs, metrics, and performance management systems to drive accountability and results
• Strong financial acumen with experience managing budgets, forecasts, and financial reporting in complex environments
• Exceptional communication and interpersonal skills, with the ability to distill complex information, build relationships with senior leaders, and influence outcomes across diverse stakeholder groups
• Demonstrated change leadership and adaptability, with the ability to drive organizational transformation and navigate ambiguity in fast-paced environments
• Technical proficiency with Microsoft Office (advanced Excel), and familiarity with tools such as Clarity PPM, PeopleSoft Financial, Apptio, and SharePoint

The pay range for the role is $225,000 to $245,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.